Customers join by QR code, text, web, appointment, or kiosk and keep their place from anywhere. They receive updates until it is time for service. No app to download, no paper ticket to keep.
Watch It Work
One visit. Three experiences.
Follow one visit through the eyes of the customer, associate, and leader. Frontlion coordinates each step and turns every interaction into insight.
Customer
Customers arrive on their own terms.
Kiosk, QR code, Text, or Web
The Right Associate
Routed by skill, need, and priority
The right person, every time.
Frontlion routes each customer by service need, skill, availability, and priority. Associates arrive already knowing who is next, why they came, and where the visit should go.
What Leaders See
Network-wide operational visibility
Every location becomes visible.
Every visit becomes structured data. Leaders can compare locations, find patterns, and address problems before they spread.
Wait Time Became Revenue
19%
Revenue Increase
Attributed to recaptured shopping time, one retailer increased revenue by 19%, with approximately $41M in modeled potential across the chain.
60,000+
customer journeys orchestrated every month across the chain
Menswear retailer, 750+ stores. Figures from a customer ROI review, anonymized per permission agreements.
Industries
Built for how your industry serves.
One platform. Configured for the workflows, customers, and operations unique to you and your business.
Banking
Every branch operates with more visibility.
Appointments, walk-ins, and customer context come together in one white-labeled branch experience.
Public Sector
Everyone knows where they stand.
Residents check in remotely, wait where they choose, and return when it is time for service.
Retail
Wait time becomes shopping time.
Customers keep shopping while their place is held. Associates spend more time selling and less time managing a line.
Healthcare
Patients wait where they're most comfortable.
Mobile check-in, virtual queuing, and timely updates keep patients informed from arrival to service.
Transportation
Keep every journey moving.
Travelers hold their place from anywhere while agents see who is next and operators manage service across terminals, concourses, and transportation hubs.
Education
Guide every student. Connect every office.
Students book appointments and join lines from their phones while advisors prepare for each visit and campus leaders gain visibility across student services.
Technology that disappears. Service that stands out.
Customers don’t remember the software behind a great experience. They remember being helped quickly by someone who was prepared to help. Frontlion gives frontline teams the information they need so every interaction feels informed, personal, and efficient.
Thousands
of locations operate Frontlion fully white-labeled, in their own brand and voice.
One platform, managed centrally.
PROVEN OUTCOMES
Measurable improvements.
-
38%
Fewer abandoned visits
-
14%
Higher customer satisfaction
-
23%
Shorter wait times
-
21%
Shorter service times
-
12%
Greater associate capacity
CUSTOMER STORY
Better service, measured across the operation.
Banking
How a Warehouse Club Gave Members Back 9,000+ Hours a Quarter by Turning Optical Waits Into Shopping
A membership warehouse retailer rolled Frontlion's in-person service platform out across the optical centers nationwide, letting members check in by phone and shop the floor while they waited. In one quarter alone, the platform engaged more than 90,000 members, converted 9,161 hours of waiting into shopping time, and held abandonment to 1.4%
Read the Case Study
Want to see more results? View more case studies
What Leaders Say
Before the platform, I would see a line and ask, 'Who's next?' and every member would claim they were first. The platform helps me keep my patients organized and streamline their visit.
Frontlion AI
Put frontline intelligence to work.
Frontlion AI makes structured visit data usable in two ways. With MCP connect Frontlion’s structured visit intelligence to the LLMs and AI environments already used across your organization. The AI Console gives leaders a direct view into performance, patterns, and priorities across locations.
FAQ
Frequently Asked Questions
Your rollout plan, including integrations and staff training, is scoped before you sign, and the Frontlion team manages it with you through go-live.
Frontlion is cloud-native and API-first. The Integration Hub connects your CRM, core systems, and analytics stack, and every visit lands as structured data you can join with your digital data.
Data is encrypted in transit and at rest, with role-based access controls and audit logging. Security documentation is available for your review team.
See a visit run on Frontlion.
Walk through your service model with our team and watch how Frontlion can support customers, associates, and leaders across your operation.